above its closest competitor.Ĭarlos López-Abadía, Atento´s Chief Executive Officer, commented “Atento’s sustained leadership position in the Latin American contact center outsourcing services market reflects our long-lasting client relationships and unique value offering. In Brazil, the largest market in the region, which accounts for more than 33% of the revenues in the continent, Atento´s share reached 28.1% of the total market in 2018, 16.4p.p. When considering just the Latin American domestic demand, Atento leadership is even more solid, reaching 23.9% share of the market. In addition to being the leader at the regional level, Atento is also the market leader in Brazil, Mexico (domestic market), Argentina, Chile, Peru and Central America and the Caribbean (domestic market). Marketing Technology News: Bassem Ghali and Green Lotus Nominated for CanadianSME Business Magazine’s National Business Awards This annual research, published by Frost & Sullivan every year, identified that the contact center outsourcing services market in Latin America and the Caribbean attained $10.41 billion in revenue in 2018, the year base. Leadership Position Based on Market Share Figures Published by Analyst Firm Frost & SullivanĪtento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the five top providers worldwide, announces that Frost & Sullivan, the global consulting company specialized in growth strategies, has identified Atento as the clear leader in the contact center outsourcing services in Latin America according to its annual study, “Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024″.
0 Comments
Leave a Reply. |